FAQS

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FAQS

General

Upon placing an order, you will receive an email confirmation via Email. If there are any discrepancies, please contact us as soon as possible to correct the issue. When the order ships, a shipment tracking number will be sent via email.

Any watch marked as water resistant without any depth indication is designed only to withstand ACCIDENTAL SPLASHES OF WATER. Watches with higher levels of water resistance are indicated by increasingly higher acceptable levels of depth, which are usually indicated in meters.

Usage recommendations are as follows

Water-resistant to 30 meters (100 feet). Will withstand splashes of water or rain but should not be worn while showering, swimming or diving. Water-tested to 50 meters (165 feet). Moderate exposure to moisture will not damage the watch but should not be worn while showering, swimming or diving. Water-tested to 100 meters (330 feet). Submersion in shallow water is acceptable. Showering, dishwashing and other similar exposure to moisture can be tolerated, but should not be worn while swimming or diving. Water-tested to 200 meters (660 feet) or more Watch has been designed for normal diving. Specification will vary please review your owner’s manual before use.

However, please refrain from pressing any buttons or toggling the crown while the watch is wet as well as this might cause water to enter the mechanism.

Solar powered watches are require direct sunlight to charge effectively, direct unobstructed sunlight has a lumen/square area index of around 50,000lux whereas sunlight through a window and indoor fluorescent lights provide up to 10,000lux and 500lux respectively, meaning direct sunlight charges your watch 100 times faster in direct sunlight compared to charging it with an electrical light so be sure to leave your watch in the sun! However, when charging a watch with direct sunlight can cause it to become quite hot, so please be sure to be careful.

All our goods are 100% authentic and new unless stated otherwise. However, as we do not follow the manufacturer's suggested retail prices, we are not able to issue a manufacturers warranty. Understanding this might be an issue, we do provide our own warranty to substitute the manufacturers one.